Frequently Asked Questions
We are always happy to answer any questions you may have about the Ronald McDonald House Charities of Pittsburgh. If you do not find an answer to your question below, please feel free to contact us by telephone at 412.362.3400 or email firstname.lastname@example.org.
Q. Who May Stay?
A. Families of pediatric patients under the age of 21 who are receiving medical care from a facility in the Pittsburgh area.
Q. Are there geographic restrictions?
A. Families must have a permanent residence and live 40 miles or more from the Ronald McDonald House.
Q. How many guests can stay in a room?
A. The maximum number is 4. Each room provides a queen-sized bed and a sleeper sofa.
Q. How do I request a room?
A. Please follow the steps on our “How to Stay” page. If you have any questions, please call 412-246-1105.
Q. Can I be placed on a “wait list” if a room is not available?
A. Yes, you will be placed on a “wait list” until a room becomes available. We do our best to accommodate all needs in a timely manner but rooms cannot be reserved prior to the date requested. The availability depends on the discharge of families currently residing at the Ronald McDonald House.
Q. Is there a cost to stay at the Ronald McDonald House?
A. Guests are asked to pay a nominal donation of $15 per night, but no family is ever turned away regardless of their ability to pay. Financial Aid is reviewed by management on an individual basis.
Q. When is check-in?
A. Check-in begins at 2:00 p.m. until 8:30 p.m. daily. Registered guests have 24-hour access to the building.
Q. What do I need to bring with me?
A. Any personal items that you may need while away from home. You will have clean bed linens and towels provided when you check in. We also have an assortment of personal care items, paper products and various food items for you to use during your stay.
Q. Is parking available to families?
A. Parking is located in the Children’s Hospital Mid-Campus parking lot and coordinated through Children’s Hospital of Pittsburgh only. The fee for families is $5 per day. You must obtain your parking card at the information desk at Children’s Hospital.
Q. If I do not have internet access to complete a criminal background check form, what should I do?
A. Everyone over 18 must have an approved criminal background form before staying at the Ronald McDonald House. If you do not have access to the internet to complete the application, please call 412-362-3400.